After writing my review I decided to forward it to the customer service department at Crave Naturals and found their email on their website. I received an immediate response from the founder of the company, Kristen who explained the source of the issue and offered to send me a replacement brush and a refund. She did explain to me that issue was as follows:
When a customer decides to return a brush to Amazon, they ship it back to an Amazon warehouse. At that time an Amazon employee takes the product out of the return box and makes a decision as to whether or not it is to be discarded or put back into Amazon inventory. I have told Amazon in the past that all of our returns should be discarded because they are sanitary in nature and should not be used by more than one person. Unfortunately, it appears that they are not following our requests.
I received my package from Kristen today and she sent me TWO new brushes and they were 100% brand new and wonderful. She exceeded my expectations and completely changed my perspective of her company and staff. Im honestly happier now than I would have been if I got sent a brand new brush delivered from Amazon from the start.
The brush works wonders when it comes to detangling hair. Its very gentle and I noticed a lot less hair came out compared to using my regular brush or wide tooth comb. I havent gotten to use it on a knot yet but I feel very confident that I wont be using the scissors on my knots anymore because this will work perfectly to get my knots and tangles out. I would now 100% recommended going with this company if considering buying one of these detangling brushes because no matter what Kristen, the founder of the company has a mission to make all of her customers completely satisfied. Thank you Kristen!!!
PREVIOUS REVIEW:
Was so excited to try out this new brush. After seeing it multiple times on TV I knew I needed to order one for myself. Being born with fine hair and choosing to bleach it every couple of months has led to multiple hair issues such as damage, breakage, slow growth, and tangling and knotting very easily. Ive suffered with hair loss, bald spots and knots so bad that after hours of trying to get them untangled, I give up and just end up cutting out the chunk of my hair... So I am always doing research to learn the best, new techniques and remedies in order to have healthy and happy hair and this brush seemed like the perfect fix to my tangling issues.
I choose this brand because it was listed as Amazons Choice and had a high rating with plenty of reviews so I figured it was a safe bet to go with this brand. I had ordered it with eight other things to get faster shipping and it arrived the next day with my other items in a fairly large box. When opening my Amazon package and grabbing the box with the brush inside, I immediately noticed the brush box was damaged and it looked like it had been squished or dropped. Since it came in a big Amazon box I knew that it didnt happen during shipping so I figured it happened at the factory before being boxed up but it was just the box so I didnt think much of it. When opening the brush box I immediately saw a dark hair on the brush underneath the plastic... Having blonde hair myself I knew there was no possible way it could have been mine so it was obvious to me that the brush had been purchased by someone else, returned and then shipped off to me which is why the box appeared to be tampered with. Im pretty disgusted at the fact they would send me a used brush that had been returned. I dont understand why they wouldnt inspect the returned brush to make sure it hadnt been used before sending it to someone else advertising it as a new product. The fact that they didnt even take the time to inspect it or sanitize it during the time of a pandemic just goes to show poor management in my eyes. Im very disappointed with this purchase and would recommend going with a different company/brand if choosing to buy this detangling brush. There are a lot of other ones that Im sure wouldnt be sending out used, returned brushes.
